Making
A Purchase Making a purchase could not be easier.
Just browse our website, and click on the view/buy
button to view more information and/or see a more
detailed description/image of the selected item.
If you decide to purchase the item then it couldn't
be any easier. Simply click on the "add to
shopping cart". You can check your cart by
selecting the 'Shopping Cart' option found each
product. This option will allow you to view and
edit the items you have placed in your cart. After
you have finished your selection, click on 'Checkout'
and you will be asked for a few details that we
need to process the order. We accept credit card
payment. Where ever you are shopping from the
currency used on our site is US Dollars. On your
credit card statement your bank will show the
purchase in your own currency
We accept Visa,
Master Card, Switch and Solo
You
can also pay via PayPal or pay via snail mail
by placing an order using a cheque, postal order
or International Money Order. Make cheque's
and postal orders payable to Ross Lovegrove,
Please note that cheque's may take up to 5 days
to clear.
Prices
The price the customer will pay for an ebook
will be as shown for that item at the time the
order was placed.
Withdrawing Services and
Products
We reserve the right
to stop selling any product or free service at
anytime including our free download facility,
ebooks, software and the resell packages.
Returns Policy
and Cancellation Rights
For
a full refund contact us within 30 days of purchase
and you will receive a full refund.
This
does not effect your statutory rights as a consumer.
Reaching
Us
If you need to reach us, please e-mail us at
"enquiries @ twistedtutu.com"
Privacy
Policy
We
are committed to protecting your privacy. We will
only use the information that we collect about
you lawfully (in accordance with the Data Protection
Act 1998)
We
do not pass on your details to any third party
and we do not send out marketing e-mails to customers
unless they have registered to receive such material.
The
type of information we will collect about you
includes:
your
name
address
phone number
e-mail address
We
will never collect sensitive information about
you without your explicit consent. The information
we hold will be accurate and up to date. You can
check the information that we hold about you by
e-mailing us at:
enquiries
If you find any inaccuracies
we will delete or correct it promptly. The personal
information which we hold will be held securely
in accordance with our internal security policy
and the law and the Which? Web Trader Code. If
we intend to transfer your information outside
the EEA (European Economic Area) we will always
obtain your consent first.
We may use technology
to track the patterns of behaviour of visitors
to our site. This can include using a "cookie"
which would be stored on your browser. You can
usually modify your browser to prevent this
happening. The information collected in this
way can be used to identify you unless you modify
your browser settings. If you have any questions/comments
about privacy, you should e-mail us at enquiries
